Services


Our Company

Define Mobility offers a full suite of professional services and managed services. Our professional services engagements range from developing Mobility Strategies for corporations to assessing & designing BYOD programs. Additionally Define also consults on Mobility platforms and designs Mobility Policies for solution implementations.

We are mobility subject matter experts who know from experience the end-to-end mobility processes and policies that work best for enterprise customers. We design, support and manage customers on a variety of leading enterprise mobility platforms.

Define Mobility understands that every customer is different and comes with different needs and requirements. It is our job to ensure our mobility experts are up to the challenge and able to cover all the bases. To us, it doesn’t matter what device or what operations system you are looking to use and work with because Define Mobility offers a full suite of solutions that will work best for you.

Mobility Assessment

Define Mobility offers a variety of professional services to help with your mobility needs. These include:

  • Mobility Strategy Development
  • Design/Assessment of BYOD programs
  • Corporate Mobility policies & process development
  • Evaluation & testing of Mobility infrastructures
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Delivery + Implementation

Define Mobility takes care of the migration, adoption & deployment of new devices, mobility policies and mobile applications. This typically includes:

  • Project Management
  • Detailed design & setup
  • User adoption Program design & execution
  • Active Directory Integration
  • Device & content migration services
  • Administrator & end-user Training
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Mobility Management Strategy

Full portfolio of management services ranging from hosted infrastructures to full End-user Mobility help desk services. Our management services include:

  • Hosting & Mobility Infrastructures Management
  • Device & Policy Management
  • End-User Help Desk
  • On-site Mobility resource
  • On-call Mobility Experts
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Managed Services

Define Mobility takes on the challenge of managing many professional services. This includes:

  • Hosting and Management of EMM Environments for customers
  • Migration of devices to MDM
  • On-Site Mobility Resource allocation
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Managed MDM

Define Mobility offers helpdesk support based on our customers needs. This varies for each and every customer that we have.

Our level 1 help desk support provides a single point of Mobility support for both administrators and end users for all their mobility needs. End user helpdesk will cover:

  • Initiative theft/loss protection commands (based on approved workflow)
    • Remote wipe of smartphone data
    • Remote lock of smartphone
  • Password reset in cases of forgotten passwords
  • Wireless carrier
    • Interface with wireless carriers to resolve device provisioning and hardware issues (up to three different carriers)
  • Basic features and function support
    • Device usage support for end users
    • Corporate email and PIM (calendars, contacts, tasks, notes) configuration
    • Making phone calls
    • Browsing the Internet
    • Device security features (e.g. device password)
    • Device options and settings (e.g. customize settings, synchronization settings, device profile)
    • Best efforts for workstation synchronization application and other Enterprise Mobility Applications
  • Troubleshooting
    • Corporate email and PIM access from device
    • Device network connectivity issues
    • Device messaging features (e.g. SMS & MMS)
  • Hardware issues (e.g. keyboard, touchscreen, Bluetooth, Wi-Fi, camera)
  • Device configuration issues
 

Our level 2 help desk support for client administrators (not end users) includes:

  • Creating new groups/policies
  • Assign & Manage access permissions to portal
  • Resent Passwords
  • Support Device/ user self-registration workflow (admin)
  • Complete platform functionality and new feature review with each upgrade
  • MDM Platforms issue management
  • New Device and user enrollment support
  • Provides access to mobility reports & dashboards
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Business Software + Application Build

Whether it is an idea or a legacy web application, Define Mobility facilitates middleware integration to upgrade your application.

Application development can be done by either Native Mobility Development, which includes all mobility platforms such as BlackBerry, iOS, Windows and Android. Define Mobility also creates web based application developments which include productivity, adoption and migration applications.

Define Mobility has created applications for customers in the Healthcare industry and Customer Service industry just to name a few.

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BlackBerry Implementation

At Define Mobility we have expert knowledge in implementing BlackBerry Enterprise Service (BES) to our customers. We have successfully executed migrations from past BES services to the newly upgraded BES 12. Along with the implementation we have done policy reviews, to ensure that security is a number one priority. Our expert team has also participated and created disaster recovery plans for major corporations.

This can be done on both an On-Premise and Cloud hosted environment

BES Setup and Implementation

  • Setup & Testing of Hosted/On-Premise BES12
  • Assignment of Admin ID’s
  • Configuration of Profile & Passwords
  • Integration of VPN/ Mail Servers/ Active Directory
  • Protect Shared Information
  • Delivery of Business Applications
  • Containerized BES Solution

Hosted Solution

  • Full version of BES12 hosted in a private Canadian cloud
  • Integration into client environment using a site to site VPN tunnel
  • Regular scheduled backups
  • Limited client resource required

On-Premise Solutions

  • BES12 installed on a server of your choice
  • Flexibility to select your own database
  • We help our customers build a Disaster Recovery strategy
  • Active-Active High-Availability configuration available

BES Migration Services

  • Migration of devices from BES5 & 10 to 12
  • Onboarding and Enrollment of users
  • Upgrade of current environment if required for migration
  • Planned Migrations

Management

Level 1 and Level 2 Help Desk

  • Monthly status calls with customers
  • Detailed Onboarding Guides per device & user types
  • Tracking & onboarding program
  • Tracking & reporting of outliers and exceptions
  • Overall Program Management and Execution
  • Help Desk support to ensure overall process is smooth for every customer type
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Office365 Offering

Define Mobility takes on the challenge of bringing together complete Microsoft Office365 Solution.

As part of Microsoft Solution, Define Mobility also provides the following

  • Managed Services
  • Training Sessions
  • On-Site Trouble Shooting

Microsoft Applications

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • Access
  • Publisher

O365 Setup and Migration Services

  • Allows users to work on the devices of their choice
  • Unify Your Environment
  • Migration of Exchange to Office 365
  • Setup and Integration with AD
  • Management of Office 365
  • Data Migration from current storage systems to Office 365 Sharepoint

Device Migration

  • Designing proper program communications
  • Onboarding webinars/clinic to educate users
  • Tool based end user communications in multiple phases
  • Detailed Onboarding Guides per device & user types
  • Tracking & onboarding program review /li>
  • Tracking & reporting of outliers and exceptions
  • Overall Program Management and Execution
  • Help Desk support to ensure overall process is smooth, and less able users are assisted and guided properly
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EMS/ Microsoft Intune Offering

Define Mobility simplifies user experience by bringing together a complete EMS/Intune Environment.

Capabilities

  • Enable Secure Access
    • Help customers improve productivity while making sure the right people have the right access
  • Manage Device and Applications
    • Cost-effectively manage a PCs and mobile devices from the cloud
  • Protect Shared Information
    • Enable customers to share information with greater control on mobile devices and beyond

Microsoft Intune & EMM Solution Setup & Implementation

  • Setup & testing of Hosted Intune Application instance
  • Assignment of Admin ID’s & standard profile configuration & passwords
  • Provide settings for VPN at Clients site
  • Enable Secure Access
  • Manage Devices & Apps
  • Deliver Business Apps to any device
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Internet of Things (IoT) Offering

Define Mobility is a leader in helping companies design, implement and manage these M2M/IoT solutions. Let us help you get the most out of Mobility.

Management Platforms

  • Octoblu
  • Windows Azure
  • BlackBerry
  • Amazon Web Services

Solutions Portfolio

Define Mobility offers a solution to build on existing or new technologies to create new business values. We focus on:

  • Healthcare
  • Food & Beverage
  • Retail

M2M Solution Delivery Methodology

Access

Plan

Design/Develop

Test, Integrate & Deploy

Manage & Support

    • Assessment of – objectives, requirements, processes & toolsets
    • Plan, Prioritize & Recommend: - Resources, Processes, Design, Project Plan & Timelines
    • Detailed Design & Development of: - Business case, Solution, Processes & App
    • Project Management, Solution Testing & Integration, Deployment
    • Admin, control & changes for app
    • Monitoring & auctioning of alerts
    • L1/L2 Help Desk support & Management
    • Managed Services & Platform
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MaaS360 Offering

Define Mobility offers simplified and secure management across all devices with a MaaS360 Solution.

MaaS360 Workplace

  • Authentication and single sign-on
  • Data leak prevention policies to restrict cut-copy-paste, and only allow open-in to whitelisted apps
  • Selective wipe
  • Block app usage for MDM policy non-compliance
  • In-app VPN for corporate intranet access

Comprehensive Mobile Security

  • Secure mail
  • Application Security
  • Secure Document Sharing
  • Secure Browser

Complete Mobility Management

  • Device Management
  • Application Management
  • Content Management
  • Expense Management
  • MaaS360 provides admins a single console to manage the repositories and add additional controls

MaaS360 Setup & Implementation

  • Setup and configuration of cloud extender
  • Assignment of Admin ID’s and standard profile configuration & passwords
  • Enable Secure Access
  • Manage Devices & Apps
  • Protect Shared Information
  • Deliver Business Apps to any device
  • Enable/Disable Users
  • Allows users to work on the devices of their choice
  • Unify Your Environment

MaaS360 Migration Services

  • Setup and configuration of cloud extender
  • Assignment of Admin ID’s and standard profile configuration & passwords
  • Enable Secure Access
  • Manage Devices & Apps
  • Protect Shared Information
  • Deliver Business Apps to any device
  • Enable/Disable Users
  • Allows users to work on the devices of their choice
  • Unify Your Environment

MaaS360 Migration Services

  • Designing proper program communications
  • Onboarding webinars/clinic to educate users
  • Tool based end user communications in multiple phases
  • Detailed Onboarding Guides per device & user types
  • Tracking & onboarding program review
  • Tracking & reporting of outliers and exceptions
  • Overall Program Management and Execution
  • Help Desk support
More